IT Support Engineer

Job Title: IT Support Engineer / Service Desk Support Engineer (2nd & 3rd Line)

Overview
We are seeking a proactive IT Support Engineer to join our growing team. This role requires a problem-solver who can identify and resolve technical issues efficiently, take ownership of IT support within the business, and contribute to the stability and robustness of our IT solutions.

As a key member of our team, you will play an integral role in delivering exceptional technical support, working across complex systems, and influencing the development of sophisticated solutions. This is an exciting opportunity to grow with us and advance your career.

Key Responsibilities

• Provide 2nd and 3rd line IT support across multiple client sites, ensuring timely issue resolution.
• Troubleshoot, diagnose, and resolve hardware, software, and network-related issues.
• Work within SLA agreements, delivering consistent and professional support.
• Support and maintain systems such as Windows Server, Active Directory, and Office 365.
• Provide remote and on-site support to multi-site clients.
• Maintain and troubleshoot network devices, including firewalls and Cisco tools.
• Support virtualization platforms like Citrix and Hyper-V.
• Offer technical support for handheld devices, servers, and exchange environments.
• Collaborate with internal teams and clients to ensure IT solutions meet business requirements.

Essential Skills & Experience

• Solid experience as an IT Support Engineer, particularly in an MSP (Managed Service Provider) environment.
• Proven experience providing 2nd and 3rd Line support.
• Experience working with multi-site clients and within SLA frameworks.

Technical Skills

• Office 365 / O365
• Windows Server and Active Directory (AD)
• MS Exchange
• Citrix and Hyper-V
• Network troubleshooting, including firewalls and Cisco networking tools
• Support for handheld devices and endpoint solutions

Desirable Skills & Certifications

• Microsoft certifications (e.g., MCSA, MCSE)
• VMware or other virtualization technologies
• Comprehensive experience in network support and troubleshooting

As part of the role, you will be rewarded with the following:

• Competitive starting salary
• Personal training budget to develop new skills and certifications
• A fun, dynamic, and supportive working environment
• Excellent career progression opportunities
• Regular salary reviews based on performance
• Generous holiday entitlement
• Attractive work-life balance

This role offers the chance to work in a fast-paced, rewarding environment where you will expand your skills, work with new technologies, and be part of a growing and dynamic team. If you are passionate about IT support and looking for a role where you can make a real impact, we encourage you to apply!

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